Our Method

Proven method for undeniable results

Thoughtful brings decades of experience in RCM best practices, process design, and cutting-edge software engineering to deliver an enterprise-grade implementation experience. This level of support is not found in any other point solution and sets the bar for best-in-class.

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Strategy & Definition

Targeted insights
for greater outcomes

We comprehensively examine your current process, team, and intended outcomes. We then craft a unique implementation strategy tailored to your specific use cases, creating a targeted transformation for your business's automation priorities.

  • Define: Operational outcomes and use case roadmap
  • Prioritize: Target the highest impact automation opportunities
  • Develop: ROI analysis and implementation plan

Discover & Define

Built to deliver measurable results

During the design and delivery phase, we engage in rapid ideation and iteration to develop a scalable architecture and fine-tune the process flow that best suits your business. We construct modules and assign them to workflows, to solve your most crucial operational challenges first.

  • Roadmap: Create a Master Automation Plan (MAP) for each module
  • Develop: Modules and features based on priority matrix
  • Deploy: End-to-End Revenue Cycle Automation

Acceptance & Integration

Outcomes that
surpass expectations

Our efficient implementation team ensures a rapid and collaborative process, guaranteeing thorough testing, training, and flawless execution of your automations. Once activated, your modules will promptly start delivering value from day one.

  • Testing: Hypercare and quality assurance for your implementation
  • Support: Dedicated support team 24/7/365
  • Optimize: Your modules get smarter over time

Strategy & Definition

Targeted insights
for greater outcomes

We comprehensively examine your current process, team, and intended outcomes. We then craft a unique implementation strategy tailored to your specific use cases, creating a targeted transformation for your business's automation priorities.

  • Define: Operational outcomes and use case roadmap.
  • Allocate: RCA Module credits across departments.
  • Develop: ROI analysis and implementation plan.

Discover & Define

Built to deliver measurable results

During the design and delivery phase, we engage in rapid ideation and iteration to develop a scalable architecture and fine-tune the process flow that best suits your business. We construct RCA Modules and assign them to workflows, to solve your most crucial operational challenges first.

  • Roadmap: Create a Master Automation Plan (MAP) for each module
  • Develop: RCA Modules and features based on priority matrix
  • Deploy: End-to-End Revenue Cycle Automation

Acceptance & Integration

Outcomes that
surpass expectations

Our efficient implementation team ensures a rapid and collaborative process, guaranteeing thorough testing, training, and flawless execution of your automations. Once activated, you’ll observe your RCA Modules promptly start delivering value from day one.

  • Testing: Hypercare and quality assurance for your RCA solutions
  • Support: Dedicated support team 24/7/365
  • Manage: Thoughtful manages code and optimizes your RCA solution

Optimize & Monitor

Monitor support for maximum up-time

Our proprietary platform Empower actively monitors your AI Workers efficiency and uptime 24/7/365. We then optimize for new edge cases to ensure they consistently surpass their task loads with unwavering reliability. You're now set up to scale across additional departments and functions.

  • Proactive monitoring and issue resolution.
  • Prioritized support and staff training.
  • Manage worker expansion and edge case exceptions.

Enterprise Ready

Seamless Integration

Seamlessly integrating with your existing infrastructure, we ensure optimal performance with a keen focus on patient outcomes and operational excellence.

Maximum Security and Compliance

Thoughtful is dedicated to compliance and security, offering full transparency and access to certifications, documentation, and high-level details on our strict control adherence.

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Cara Perry

VP of Revenue Cycle Management
Signature Dental Partners

Everything is running 24 hours a day, and accurately, which is all you can ask for when it comes to RCM.

It's like training a perfect employee, that works 24 hours a day, exactly how you trained it.

Cara decreased days sales outstanding to 45% below industry standards

Achieving Guaranteed Outcomes and ROI

Join leading healthcare providers and:

  • Collect more money, faster
  • Higher capacity, less headcount
  • Acquire and retain more patients

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